Classroom-focused collaborative ed-tech platform

  • Research
  • Product Thinking
  • Wireframing
  • Design Prototyping


During summer 2021, I had the chance to work as a Tech Consulting intern for the Technology Transformation dept. at Ernst and Young(EY)

I worked under the guidance of my project mentors to build ClassBoard, a software proof of concept for project DIKSHA.


Aug → Sep ‘21 (2 Months )


Product Designer & Tech Consultant


2 Tech Consultants
1 Project Lead

Tools & Tech

Adobe XD
MS Office

Challenge & Background

The sudden shift to remote education during the COVID-19 pandemic led to disruptions in school and classroom learning — especially in Indian regions with limited technological infrastructure (e.g. rural and underdeveloped cities).

Project DIKSHA, a government initiative, was developed to address the challenges associated with this transition to remote learning.


I designed and proposed ClassBoard, a proof-of-concept web application, aimed at augmenting the existing DIKSHA infrastructure. This app was focused on collaborative learning and fostering engagement in virtual classrooms.

Next_ImageStudent dashboard for classroom management and project organization
Next_ImageProject workspace for real-time classroom collaboration
Next_ImageSource control panel to manage asynchronous updates during low internet or offline scenarios
Next_ImageParent dashboard to track academic progress
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Scope of my role

  • Conduct market research on the current ed-tech industry and available products
  • Analyze user requirements and expectations for the software
  • Design and develop a proof-of-concept software extension for project DIKSHA
  • Submit software proposal to Technology Transformation department
  • Maintain project and development documentation

Using public data reports, I identified popular market and consumer trends in the Indian education sector

According to 2021 PwC India reports, the Indian e-learning market has experienced significant growth since 2016 and is expected to reach a value of $10.5 billion by 2025

The KPMG India and Google report highlighted that the largest potential for online education in India is within the primary and secondary sectors, catering to approx. 260 million students

A 2021 survey by Learning Spiral and India Today indicated that only 42% of students in rural India have access to home internet, and many find online education lacking hands-on activities and lab experiences

Based on the 2021 NDEAR report, DIKSHA’s primary audience include teachers, students, and parents associated with schools under India’s state and central education boards

I carried out a competitive analysis across three categories: Indian ed-tech companies, govt. initiatives, and international tech companies

Leading Indian e-learning platforms such as BYJUS, Toppr, and Unacademy primarily focus towards providing personalized educational resources and tutoring. Challenges include affordability, strong internet dependency, and regional accessibility

Indian govt. initiatives like PM eVidya, SWAYAM, and e-pathshala offer free, diverse educational resources across various levels, but lack collaborative learning and class management features

Narrowing down themes for product ideation

Having identified potential opportunities, I aligned with my mentors to discuss and brainstorm ideas that best met with DIKSHA’s product goals

Next_ImageBrainstorming notes: Product features and themes

Visualizing user flows based on role access

Since ClassBoard was a multi-user application, I wanted to understand how each user might interact with the app and how their needs and workflows compared from one another

Next_ImageHigh-level overview of the user flow

This sparked early discussions around how the user interface should adapt for different roles, distribution of permissions and access levels among users, and how these relate to specific tasks and data required for each role

Early design versions: Creating wireframes for key application features

User authentication

I planned on maintaining Role-Based Access Control (RBAC) for various user types (i.e. teachers, students, and parents) right at user sign-up

Next_ImageWireframe: Sign-up page
Next_ImageWireframe: Login page

Role-specific dashboards

Student and teacher dashboards manage classes, projects, and assessments. The parent dashboard provides an overview of the student’s progress and classroom activities

Next_ImageWireframe: Student dashboard
Next_ImageWireframe: Parent dashboard
Next_ImageWireframe: Teacher dashboard

Project workspace

Projects feature a workspace canvas for student and teacher collaboration, including an integrated toolbox and dedicated window for classroom discussions and activities

Next_ImageWireframe: Project workspace canvas
Next_ImageWireframe: Participants collaborating on canvas

Final Design Concept 1: Collaborate and share ideas during classroom activities in real time

With projects, the focus was to promote hands-on activities and replicate a school-level classroom environment virtually

Using the project workspace canvas, participants can interact and collaborate on class activities such as whiteboarding, group discussions, document reviews, and more

Next_ImageStudents collaborating on a digital whiteboard

Collaborate independently with sub-groups in a dedicated workspace canvas using the ‘subspace’ feature from the classroom sidebar

Next_ImageClassroom sidebar with class tab, subspaces and source control actions

Access member information from the class tab. Authorized users can control access for each member within a project

Next_ImageClass tab with member information and access control options for authorized users

Final Design Concept 2: Offline mode to support workflows during poor connectivity

Offline contributions to the canvas are saved locally in individual ‘branches’ to get synced once back online

Authorized users can review, manage, and integrate incoming updates into the main canvas via the source control tab

Next_ImageSource control tab with a list of recent updates to the workspace

Choose how to resolve conflicting changes made during offline mode. Resolution requests are then sent to the associated professor or admin for review and approval

Next_ImageResolve conflicting changes to the workspace

Workspace canvas remains accessible for solo tasks in offline mode, and notifies other participants about the user’s offline activity status

Next_ImageProject canvas during offline mode

Final Design Concept 3: Dedicated parent dashboard for academic progress tracking and educational support

The dashboard provides key student information, including attendance, class performance, and homework due dates

Parents can engage in discussions and get updates on classroom events and activities through the ‘community’ feature

Next_ImageParent dashboard view

Reflecting on the outcomes of this project: What did I learn?

This project was quite fast-paced and intense; I deepened my understanding of market and product research and enjoyed learning about project DIKSHA. I faced key pivot points during design which required me to research and incorporate new considerations into my work.

Ed-Tech market understanding

While making design considerations according to a nationwide user base in the ed-tech sector, I rapidly acquired knowledge through independent research. This deep dive gave me a solid grasp of the ed-tech market dynamics in India.

Design principles for large user bases

The project underscored the importance of accessibility, scalability, and optimization in design. Working on an ed-tech platform brought unique challenges to light, teaching me how to balance user needs with technical constraints for a diverse and extensive audience.

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